Refund policy

Returns and refunds

Every Mahj Social product is made to order just for you. Because each item is produced after you place your order, we cannot accept returns, exchanges or cancellations for reasons such as size, color preference, change of mind or ordering by mistake. Please review the size, design and details on the product page before you buy.

Damaged, defective or wrong items

We want you to love what arrives. If your order arrives damaged, broken or defective, or if we sent you the wrong item, we will replace it or refund you at no cost to you. Please contact us through the form on our Contact page as soon as possible after delivery (we recommend within 7 days) and include your order number and clear photos of the problem and the packaging. We will review your request and reply with the next steps.

What is not covered

Returns or exchanges for the wrong size or other ordering mistakes
Changes of mind or color differences caused by screen settings
Normal small variations between production runs
Damage caused by misuse, washing a mat that should be wiped clean, or normal wear

Shipping address

Please check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer.

Cancellations

Production begins soon after your order is placed. If you need to correct an address, contact us right away and we will do our best to help before your order ships.